Posts tagged "integrity"

Advice Communication Inspiration Trust

5 Components to build Trust

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“Self-trust is the first secret of success.” Ralph Waldo Emerson

This series started with a post regarding how the trust I had in PayPal was shaken when my account got compromised. In life, our trust in people and businesses will often be tested. That is life, and we have to accept it. The fact of the matter is, without trust, we would not get far in life. The trust building process comprises of several components. Each of them plays a vital role in the process, and provides us with  benchmarks to help achieve the level of trust required. 

1. Integrity: Integrity is based purely on the actions and decisions we make in life. They reflect who we are and what we stand for. Three measures to use to benchmark our own level of integrity are ; firstly, are we congruent in our thoughts, words and actions? The second one is, do we honor our promises and commitments to ourselves and others? The last one, do we possess the courage to stand up for our values and beliefs in the face of resistance? These questions can serve as a guide to learn more about personal and business integrity levels. To read more about trust and integrity please click here.

2. Competence: Competence is a pre-requisite for the process of trust building. An individual or business is deemed competent in a particular skill set when they have proved themselves adequately. However, for a new startup, without a track record, this is a challenging task. Competence needs to be communicated through actions in a younger team. Using academic credentials, talents and skill sets or references can be used to help prove a younger team’s ability and capability. To read more about trust and competence please click here.

3. Consistent Communication: We have all come across businesses where senior management says one thing, middle management says another and the customer service representative says something completely different. When there is inconsistency in communication, building trust will be an arduous task. As younger startup companies, we have to instill the importance of consistent communication, from the beginning of our operations. This includes the alignment of senior management’s agenda, marketing strategies as well as how customer service representatives are supposed to interact with clients. To read more about the importance of consistent communication and trust please click here.

4. Genuine Concern: An individual or business can have high levels of integrity, be competent and communicate with consistency, yet, a lack of genuine concern for others or your customers, will dramatically slow down the trust building process. I believe a genuine concern for your customer with honest intention is the ‘x-factor’ in the trust building process. It is important that we get a deep understanding of our clients needs and wants and craft our strategies around them. It is only when we are able to communicate the importance of this component to the rest of the team in the form of actions will we actually notice results. To read more about trust and genuine concern please click here.

5. Results: Results and past performance speak louder than any number of words. The world today benchmarks each and everyone of us to what we have achieved. Therefore, as young entrepreneurs, we must pay a great deal of attention to proving ourselves and showing tangible results. These can be in the form of academic achievements, extra curricular achievements or projects where we have documented results. It is important to become result and action oriented. When an individual has a reputation of getting the job done well, the ability to gain the trust and confidence of peers, investors and customers is enhanced. To read more about trust and results please click here.

Building and maintaining trust is a challenging task. It requires constant attention, and the slightest of slips in our behavior has severe negative impact on the level of trust. As we all know, once a vase is broken it can be put back together, but it will never be the same. The components talked about in this post are foundational elements in the trust building process. When we have the trust of a customer or friend it dramatically changes the dynamics of the relationship, to one where a lot more can be achieved. As entrepreneurs, we must strive to develop a reputation of one who can be trusted. This will have a phenomenal positive impact on the level of business as well as your life. 

Advice Inspiration

Results

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“You can’t build a reputation on what you are going to do.” Henry Ford

As a young entrepreneur, some questions you hear repeatedly from prospective customers are, “Who is currently using your product/service?” or “How many users do you currently have on your system?”  These questions are asked with the aim to establish whether the prospect can trust your business to deliver what you are pitching, and whether the team has the appropriate capabilities and skill sets. Not many individuals want to be the first customer to test a brand new product/service, it is hence up to the entrepreneur to convince the customer why they should use their product/service. The question that arises is “How does an entrepreneur convince a customer to trust him to deliver on his word?”. I believe the fastest way to do this, is to reference past performance and results, and use them as benchmarks to make a convincing argument. 

Results and past performance speak louder than any number of words. The world today benchmarks each and everyone of us to what we have achieved. For example, take an individual with high levels of integrity, extremely competent, communicates consistently and has a genuine concern for what he/she is doing. However, if this individual does not have a track record of delivering when given a task, chances are that they are not going to be given a chance to step up to the plate. Therefore, as entrepreneurs, we have to constantly look for ways to prove to customers, stakeholders, investors, employees and the media that we have what it takes to succeed. We cannot wait around for things to happen or wait for the ‘right’ opportunity. Action needs to be taken, and positive results need to follow. Will we always get the results we want? Unfortunately not. However, if we persevere and pursue what we want to achieve relentlessly results will follow.

Some areas where younger entrepreneurs can display results they have achieved are:

1. Academics: This works well when you are raising early stage angel or venture funding. If one has achieved success in the form of honor rolls, awards or other recognition for academic pursuits, they should be included in some way in your pitch. From a customer’s point of view, having someone with deep theoretical knowledge about your product/service adds great value.

2. Extra Curricular: Including any information about areas such as sports, debate societies, student unions or charitable efforts one has been part of, also adds value.  A personal example is,  when I co-founded an entrepreneurship society at university, which has since grown from 10 members in Singapore, to over 2500 spread across all of Asia today. It was through this platform that I gained a valuable network, and built trust with many of my mentors today. Other examples could be contributions to charitable organizations and events, and funds you may have raised for them.

3. Projects & Initiatives: Results can only be achieved when you take initiatives and actions. Highlight areas where you took an initiative, such as, starting a blog, a website, a store on ebay, freelance projects or any other example where you have documented results. Such projects go to show that you are willing to go the extra mile to reach you goals. 

Once the business has established customers, continue to track results through all business processes. Take responsibility for all the results you get, be they positive or negative. I have found that the learning process is specially instructive when we do not get the results we want. I have repeated this many a time, there is no failure, only feedback. Once you have established a solid track record, and have been identified as a result oriented team member, the level of trust your peers will have in you, will sky rocket. 

Advice Customer Service

Genuine Concern

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“If a man speaks or acts with a pure thought, happiness follows him like a shadow that never leaves him.” Buddha

An individual or business can have high levels of integrity, be competent and communicate with consistency, yet, a lack of genuine concern for others or your customers, will dramatically slow down the trust building process. I believe a genuine concern for your customer with honest intention is the ‘x-factor’ in the trust building process. We have all encountered situations where a business, restaurant, hotel or individual went out of their way to assist you and remember the impact it had. This could be something as small as having your laundry picked and dropped to your house free of charge or giving you a complimentary meal when your food did not arrive in time. These gestures communicate genuine concern for the customer, and an honest aim to make sure they are completely satisfied. 

When a business puts making X amounts of money in a calender year or achieving a certain amount of ROI every quarter as the only aim, they tend to miss out on this factor. Therefore, to build an organization which takes into account the aim and will to ensure that each customer is looked after to the best of the company’s abilities is a challenging task. It has to begin with senior management, they must lead by example. A couple of days ago, I had a prospective customer email me regarding taking some psychometrics courses. Unfortunately, his email got buried and I completely forgot to respond. When I uncovered his email a week later, I promptly sent him the information along with a free test to apologize for the delay. We must always remain vigilant of our intentions, attitude and actions from the customers point of view. 

As a startup it is important that a culture for genuine concern is developed from the onset. Listed below are a few steps to help you get started in the right direction.

1. Listen: Understand your customers in as much detail as possible. Learn what their goals, objectives, threats and concerns are when dealing with vendors, who may be providing similar services to yours. Armed with a thorough understanding of their needs and wants, we will be better equipped to cater to them.

2. Communicate: This needs to start internally in the business, the team must be made aware of the focus, agenda and achievement targets of the company. How the company plans to achieve targets as well as the necessary actions that need to be taken. Such information empowers the workforce as can be seen at Southwest Airlines, the company has the best service standards by far in the industry. We also need to communicate our agenda to the customers. This helps create transparency and removes suspicion from the customer’s mind.

3. Actions: We have to lead with examples and empower our workforce to go beyond the call of duty to help a customer. Ritz Carlton gives employees a discretionary budget in case of an emergency or incident with a customer. At my local Starbucks, the servers know me by name as well as my daily order. When a customer receives such service they are bound to let everyone know, and this will not only help create goodwill but also secure a loyal customer base. 

Financial goals are important metrics for any business. However, I believe that businesses should have metrics for the softer side of the business as well. How many satisfied customers did we serve this year as compared to last year? How many customer complaints were received this year as compared to last year? Benchmarks must be created for quality of service too. Genuine concern for your customers is positively correlated to better quality of service, this results in more customers and higher levels of trust.

Advice Communication Customer Service

Consistent Communication

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“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Anthony Robbins

We have all come across businesses where senior management says one thing, middle management says another and the customer service representative says something completely different. Another example, marketing slogans promote 24/7 customer support yet, there is no one to answer the phones at 3 am in the morning. When there is inconsistency in communication, building trust will be an arduous task. As younger startup companies, we have to instill the importance of consistent communication, from the beginning of our operations. Such a culture will act as a catalyst in the development of trust and creating a level of loyalty to your product/service. Failure to do so will have a detrimental impact on your business as a whole, and it will be very difficult to retain and nurture existing customers. 

Several key areas where consistency of communication is of utmost importance are:

1. Senior Management: This group of individuals is responsible for the creation of a culture where candor is promoted through the ranks. They need to lead by example by keeping their word, and being upfront and honest with all employees, vendors and customers. This is manifested in the little things, how many times have you told your secretary or colleague to make up an excuse when you don’t want to speak to someone on the phone? If one promotes honesty and consistency in the organization such actions clearly conflict with the message that you are sending to your employees and colleagues. Inconsistency of communication is usually the result of a breakdown from senior management. This group needs to be extremely vigilant of their actions and words. 

2. Customer Service: How many times have you called a support department and felt like slamming the phone down because of the level of service you received? I know I have wanted to do so many times. This is the result of the gap in communication between middle and senior management. When this level is not clear about the level of communication the organization stands for, what their role is, or why it is important that they act and behave in accordance with the principles of the organization, they will not be able to communicate this messages to the end customer. I understand that in todays world, doing this while outsourcing these activities to third party vendors is going to be a difficult task. However, it is of vital importance that creative solutions to this problem be developed to facilitate the trust building process.

3. Marketing: Seth Godin wrote an interesting book called “All Marketers are Liars”. It uses various examples to drive home the point that the most successful corporations are the ones who have consistent and honest marketing. Today, we are bombarded by millions of advertisements, many of them use deceptive tactics to stir curiosity. I am sure many people click the pop up banner which says you have won a million dollars. Often a company will promise features and capabilities which they may not possess. Most of these companies will never be able to develop any trust with their target customers. As a startup, use marketing as a tool to tell a compelling story, which is rooted in honesty. 

Consistency of communication must be developed through the entire business. When mistakes are made do not attempt to cover them up and embellish the truth. It only takes a single act of inconsistency in your message to destroy any trust which may have been developed between your partners, vendors or customers. 

Advice

Competence

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“A competent leader can get efficient service from poor troops, while on the contrary an incapable leader can demoralize the best of troops.” John J. Pershing

Competence is a pre-requisite for the process of trust building. An individual or business is deemed competent in a particular skill set when they have proved themselves adequately. However, for a new startup, without a track record, this is often a very challenging task. Competence needs to be communicated through actions in a younger team. For example, take two startups, both aiming to develop similar ebay replicas in a virgin market. Both teams have identical skill sets in terms of technical capabilities. One of the team, actively looks for individuals with prior experience in this sector, and adds them to their advisory body. Along with this, they get a major courier company to sign up with them as well as a reputable payment processor. A customer evaluating which website to use, will clearly choose the team which has put in extra effort in developing weaker areas of expertise. 

This example goes to show that younger startups need to think creatively about areas of competence and work pro-actively on weaker aspects. Areas of competence must be clearly communicated to their target audience. Some areas which can be emphasized for younger startups are:

1. Education: Many startups comprise of young team members who may still be at university or have recently graduated. Emphasis on your team’s specialized educational background to show they have adequate technical, managerial or marketing skills required by the business is an asset. Any other certifications or external program qualifications of team members can also be added when relevant. 

2. References: References from established members of your target industry whom you or other team members have worked with, can be very helpful. This serves as a validation of your skill sets and capabilities. This is particularly handy when a team is involved in raising seed funding at an early stage of the venture, from angels, friends or even family. 

3. Talent: All of us have some particular talent which makes us unique. Some may be good at public speaking, sales, programming, art, writing, sports or another talent. When your talent pool adds direct value to the business you are embarking on, it is advisable to highlight them. They add depth to your overall profile and provide keen insights into team member’s skill sets. For example if you were a swimming champion throughout university, it shows that you have discipline, and thrive on competition and high endurance levels. Many valuable characteristics can be extrapolated from that one talent.

Once credibility has been established, the display of competence becomes a lot easier to communicate. We all know that google is by the far the best search engine today and that it’s team is highly competent at creating algorithms which continually improve the product. A new startup wanting to challenge google will have a very difficult and challenging task to communicate that level of competence. Developing competence levels within your business is a constant work in progress. Set goals, and keep developing the team’s capabilities in strategic areas, to ensure that long term trust can be built with your customers.

Advice Inspiration

Integrity

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“Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity.” W. Clement Stone

Integrity is a foundation block of building trust, in both life and business. Our integrity levels are built upon our value and belief systems. It is these systems which define us as individuals and businesses. Ensuring that the core values which define us as individuals, are in congruence with the values we want our business to be defined by, is vital. A mismatch between these two creates substantial friction. Therefore, it is essential when building your team, to get individuals who have similar values and beliefs. Integrity however is not something which is developed overnight. An individual or organization needs to work hard and consistently to develop an image of integrity. 

Our integrity is based purely on actions and decisions we make in life. They reflect who we are and what we stand for. Listed below are a couple of integrity benchmarks to help gauge integrity levels:

1. Congruence: This is an essential sub component when evaluating integrity levels. Complete congruence is when we think, speak and act in an identical fashion. However in this day and age, this is becoming increasingly difficult. Organizations want to make money, to achieve this they embellish their services with words which are not actual representations of what they provide, finally, they provide customers with sub par services to achieve their primary goal. Such an organization will find it impossible to build a loyal customer base, and will probably not be around for very long. We have to ensure that are actions are in congruence with our thoughts and words both as individuals and organizations.

2. Commitment: Promises made by individual or business must be honored. If your business guarantee’s 99% uptime of your services, make sure that there is an adequate infrastructure in place to support that commitment. I am sure we have all come across individuals who promise us the world, but when it comes down to getting things done, they rarely deliver. Such individuals get labelled as big talkers and cannot be depended on. Therefore, be very careful when making bold statements and promises to customers. 

3. Courage: In life, at some point or other, most of us will find ourselves at a crossroads of opportunities where taking the easy way out goes against all our principles and beliefs. It is at moments such as these that an individual’s integrity is truly tested. This is specially true where money is concerned, and we have seen many public cases where senior management compromised their values for short term monetary gains. Many businesses turn a blind eye to sweat shops, below quality products and poor service.  Not standing up for your principles and beliefs makes developing a reputation for integrity a very challenging task. 

I hope these benchmarks will get one thinking about personal integrity as well as that of the business. Without this crucial element, we could have the next killer product, service or idea, and yet not succeed. One needs to be constantly vigilant about what our thoughts, words and actions are communicating. An immediate exercise one can do with our teams is value identification. This will help clarify the team’s and businesses common value systems as a whole. This list can help measure actions against them, to gauge the sort of image being projected.

Strategy

5 Strategy Based Games

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“What do you want to achieve or avoid? The answers to this questions are objectives. How will you go about achieving your desired results? The answer to this you can call strategy.” William E Rothschild.

This week we have talked about ways to flex analytical thinking capabilities so as to become more adept at developing and executing strategic directives. One of the ways which has contributed substantially to my personal growth in strategic based thinking, has been its application in a variety of strategic games I have played. Most of these games have simple rules, and can be played by a broad spectrum of individuals ranging from children to adults. When we begin to scratch the surface of these rules, we notice more complexities. Strategy development follows similar lines. To develop and deploy an effective strategy is a challenging task. Listed below are five strategy based games through which I have learnt many valuable lessons.

1. Chess: This game teaches several fundamental concepts, such as preparation, patience and sacrifice, key proponents in development of strategic planning. Chess provides an ideal playing ground to practice, and hone skills needed in these particular segments. It teaches us to see patterns, which may lead to future positions, and how to take advantage of them. At the same time it forces us to continue looking at the bigger picture, to ensure that we are aware of all positions on the board, so as to take advantage of them. To read more about the parallels between chess and strategy please click here.

2. Bridge: Is a game which helps develop skills to work with others, communication, learning to trust instinct and, actual ‘table’ play. As a partnership based game, effective communication with your partner is critical so as to read and understand the partner’s hand. Developing and deploying strategic directives works in the same way. We have to learn to work together to formulate them, at the same time we have to communicate them effectively to the rest of the team, to ensure smooth deployment or play. To read more about parallels between bridge and strategy please click here.

3. Poker: Among the many things which can be learnt from this game are aggression, controlling emotions and attention to detail. Most of these qualities are also required to ensure successful deployment of any strategy. Without them, we see poor execution and unravelling of plans midway, due to the inability to master these factors. It is essential that we develop and be adept at understanding our own thresholds and abilities to find success. To read more about the parallels between poker and strategy please click here.

4. Monopoly: An all time favorite strategy based game, this gives players insights into negotiating, deal making and situational analysis. There are several strategies which players take to win at this game, unfortunately they are often short sighted. This is due primarily because we develop strategies based solely on the short term . These could be in the form of hitting quarterly targets or maintaining specific share price. Most of these strategies do not take into account long term implications of these decisions, which have the potential to be detrimental to the company’s future. To read more about parallels between monopoly and strategy please click here.

5. Risk: A game with an end goal of, world domination. It teaches players several principles relating to allocation of resources, partnerships and aggression. Most of these principles form the basis of successful strategies. The ability to fully utilize in-hand resources in the most efficient manner is a challenging task. Furthermore, to progress as an organization,  strategic alliances need to be formed to accelerate the rate of growth. These principles are covered in the game, in a simple yet effective manner. To learn more about parallels between risk and strategy please click here.

On the journey as an entrepreneur, learning has to be an ongoing factor. Using creative methods to exercise analytical and thinking capabilities helps to see situations from different angles. This equips us with the ability to make better decisions, be more productive and reach our goals faster. 

Strategy

Risk

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“Move not unless you see an advantage; use not your troops unless there is something to be gained; fight not unless the position is critical. If it is to your advantage, make a forward move; if not, stay where you are.” Sun Tzu

Competing for world domination is what the game of Risk is all about. This is a military based game, where players put their respective armies against each other. The game provides each player with the ability to be involved in strategic maneuvering, brings in an element of luck with the dice and gives ample opportunities to form and break alliances. In a way, it simplifies all the complexities of war, into a simple game where the player with the greatest foresight and a little luck, usually emerges victorious. Unlike Monopoly, this game allows for more creativity and imagination due to the movements allowed on the board. Playing straightforward strategies leaves you exposed, and vulnerable to attacks. 

This interesting game has quite a few parallels to the world of business and strategy:

1. Allocation of Resources: Each player has a finite amount of resources allocated to them. The placement of these resources is a critical aspect of the game. One may choose to have loosely scattered armies all over the board, they may decide to fortify certain key positions with the bulk of their resources, or they may aim to use their resources collectively and be aggressive. Each strategy has its advantages and disadvantages, a similar predicament occurs in the real world when we develop strategies. The deployment of limited resources is critical to whether the overall strategy will be successful or not.

2. Partnerships: Conquering the whole world, even in a game, is an arduous task, one that can rarely be done alone. The game calls for players to partner together, to improve their chances of winning and become a more feared adversary. Without these partnerships one is usually outflanked or outnumbered, and an early exit in the the game is imminent. The same principles apply in the real world. In order to reach goals and objectives, partnerships are an essential component. Choosing partners carefully and correctly is vital to ensure the success of any campaign.

3. Aggression: In my experience of playing this game, the opponent who chooses to fortify a small portion of the board heavily, usually faces eventual defeat. Opponents who choose a defensive style of play, lack the creativity or willingness to go out of their comfort zones, fearing the unknown. Unfortunately such behavior is punished heavily in this game as well as in the real world. When pursuing goals and dreams, being aggressive is often vital to acheive them . Focusing efforts on offensive strategies instead of defensive ones will bring a greater share of victories, rather than defeats in my opinion. 

In the game of Risk there is an element of luck, due to the requirement of rolling a dice. Once the dice is rolled, nothing can be done to change what was rolled. What we do have control over, is how we react to what we may have rolled. In life we have the same choice. We cannot change the hand that we have been dealt. What we can change is how we choose to play it. Remember to keep your end goal in mind, and formulate short term tactics to reach it.

 

Strategy

Monopoly

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“Monopoly is a game which calls for long term strategic planning in order to succeed. “ Anonymous

There were very few games as exciting as Monopoly when I was growing up. It was by far one of my favorite board games, I still enjoying playing it today. There was something about the game, which drew me to it, maybe it was the immense satisfaction I got from figuring out how to convince my opponent to make a deal, the thrill of watching my opponents land on my hotels or just plain winning. I do believe that playing this game from such a young age was, to an extent, instrumental in developing my passion for business and deal making. As I grew older I began to notice the parallels between the board game and business. 

Listed below are some prominent parallels:

1. Negotiation: Monopoly requires players to make deals for swapping properties or other concessions during the course of the game. Very rarely do players want to give up something which they know will put them at a disadvantage in the game. It all comes down to how convincingly you negotiate and structure deals, so that they fit into your plan and appear to be favorable to your opponents as well. Individuals act in similar ways in the real world, and an ability to close a deal comes down to your negotiation and persuasion skills. 

2. Situation Analysis: In the game of Monopoly, it is critical that you adjust strategy according to the number of opponents as well as the nature of their behaviour patterns. Going ahead blindly and acquiring every piece of property you land on without a set objective, will place you at a definitive disadvantage. When developing business strategy, the same concerns have to be taken into account. Not paying attention to these factors, creates exploitable vulnerabilities in your plan. 

3. Integrity: Sometimes individuals will say just about anything to close a deal. In Monopoly this could be, “I will let you off three times on my hotels”, “We can share profits on this property” or “I will never charge you on this square”. However, I have seen these promises broken many  a time and a friendly game turn sour. In a game revolving around dealmaking, one’s word is really all there is. If no one trusts you or your word does not carry weight, no one will want to make a deal with you. The same rule applies in all aspects of life as well. Keeping true to your word will give your team reason to believe in you, will give investors the confidence to invest in you and will allow you to sleep well at night. 

Looking ahead and adjusting strategy according to forecasts is essential in the game of Monopoly and the game of life. One has to learn to trust gut instincts, and be confident in how to move forward. Keeping your word and honoring deals is mandatory. Understand your opponents and learn what drives them. At the end of the game of Monopoly there can only be one winner, make sure you have the drive and ambition to be that person. 

Psychometrics

5 Steps to Understanding Psychometrics

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“Only those who respect the personality of others can be of real use to them.” Albert Schweitzer

Psychometrics is a field of study concerned with the theory and technique of educational and psychological measurement of knowledge, abilities, attitudes, and personality traits. It is a complex science through which we are able to quantify preferences in an objective and precise manner. This tool has a wide range of applications ranging from team building to benchmarking the personality of a candidate against  particular organizational cultures and environments. It also has a host of benefits which can be realized at both  personal and organizational levels. Outlined below are five steps to make your understanding of the instrument simpler.

1. Fundamentals: At the core of psychometrics lies complex research which revolves around a few main concepts. Reliability, which measures the consistency of the instrument Validity, which measure the characteristics, which it claims to measure. Standardization, which sets up protocols for conducting the test. To learn more about the fundamental of psychometrics please click here.

2. Types of test: Psychometric tests fall into three main categories. The first category measures personality & values of the candidate, this encompasses behavior, drivers and feelings, to name a few. The second category measures aptitude & ability which provides a gauge for the cognitive ability of the candidate. The last category is used for development & guidance used in team building, counseling and personal development. To learn more about different types of test please click here.

3. Personal benefits: Psychometric tests can be great stepping stones to accelerate the process of learning more about yourself. They can be particularly useful in identifying areas of  strengths, personal drivers and your own personal work based preferences. When used correctly under the guidance of a trained consultant you will be able to realize the benefits of this tool more effectively. To learn more about how you could benefit from psychometrics please click here.

4. Organizational benefits: Psychometrics is being integrated increasingly into organizations worldwide. With the increasing level of competition, reliance on productivity and ever growing demands of shareholders, organizations have integrated psychometrics to place individuals accurately, build stronger teams, specifically aiming to reduce the rate of attrition, which is a major issue in the corporate world today. To learn more about how your organization can benefit from psychometrics please click here.

5. Ethics: Psychometrics involves a collection of personal and private information. This information must be used in a manner which builds trust with those taking part in these assessments. A high level of confidentiality needs to be maintained, equal opportunities should given to all and the data from the assessments must be used and shared with the consent of the candidate. To learn more about ethical conduct in the world of psychometrics please click here.

Psychometrics provides a powerful medium to harness individual energy and that of the organization . When highly reliable and valid assessments are used under the supervision of trained consultants, maximum benefit will be derived. The results and reports provided at the end of assessment, can only do as much as you want to do with them. They provide starting steps which need to be taken further to realize any substantial gains. If anyone has questions regarding this subject, I will be more than happy to answer them for you.

* Our organization conducts private and public workshops on “Integrating Psychometrics At Your Organization.” Please contact us if you are interested in learning more about this program at enquire(at)innovogs(dot)com