“At the root of every conflict is a commitment not honored, an idea not realized and an opportunity misunderstood.” Dr. J M Sampath
One of the fundamental reason for why conflicts are difficult to manage, is the disconnect between perceived reality and the facts. Unfortunately, during conflicts, emotions tend to takeover and incorrect decisions are often taken. It is hence essential, that when confronted with a conflict, we analyze the current situation very carefully before proceeding. There are many advantages to taking this first step when managing conflict. Some key advantages are, it gives time to the affected individuals to look at the situation objectively, it allows a look at the bigger picture and reduces the probability of acting irrationally or impulsively.
Some steps which need to be taken during a fact finding exercise are:
1. Identifying Core Reasons: Take a sheet of paper and write down what you believe are the core reasons behind the conflict, to help convert abstract thoughts into reality. It is a good idea to write down the emotions and feelings attached to the reasons, to fully grasp the extent of the conflict at hand.
2. Identifying Conflict Stage: It is essential to establish the stage of the conflict. Has this been brewing for quite some time? Is it something which was instigated by a new addition to the team? Different levels of intensities require varying degrees of involvement from external sources.
3. Identifying Affected Parties: Clearly marking out individuals or teams affected by the conflict is an important step. The longer a conflict has been suppressed, the greater the extent of its impact. Therefore, it is advisable to deal with a conflict as soon as it arises.
The fact finding exercise provides valuable objective insight into resolving conflicts effectively. Most of the time we skip this stage, and either completely ignore the issue at hand, or jump straight into the disagreement without thinking through our position adequately. This can have a severely damaging impact on your team, organization and oneself. Establishing facts and our arguments prior to the negotiation stage can save time, make positions clearer and help minimize any bad blood which can arise.