Posts in "Leadership"

Non-Financial Metric #5: Execution of Corporate Strategy

“There is value in careful planning and thoughtful preparation. However, until there is execution, no plan is flawed; no preparation inadequate. Execution spotlights all.” Chip R. Bell

Business all comes down to execution. Without this critical component we could make all the plans we want and prepare for every possible scenario, but achieve very little. As business owners we set ourselves targets and construct strategies to reach them. The next step requires one to implement these strategies through a set of tactics. This is the step that separates the talkers from the doers. Don’t get me wrong, careful planning, thoughtful preparation and taking calculated risks is very important. However it should not restrict someone from taking action. When it comes to measuring how effective an ability to execute has been, we have to look closely at the following:

1. Goals: As mentioned many times on this blog, to be able to reach our goals they need to be specific, measurable, attainable, realistic and time specific (SMART). Many times when I have been unable to reach my target goals it has been due to the fact that I left one of these important components out. When this happens there is a complete break down in the execution process as the strategies we select will be flawed and thus will result in the use of inappropriate tactics. Therefore be very clear with the goals and targets which one creates.

2. Strategies: Good strategies comprise of objectives, scope and competitive advantages. Through goals we can establish what the business wants to achieve. For example say, our business wants to increase traffic on our website by 10% over the next quarter. The strategy for such an objective could be something like “increase traffic on our website by 10% over the next quarter by tapping into the the 18-25 demographic in Europe through leveraged relationships with our European affiliates.” If we were to leave the statement at tapping into Europe we would still be missing the “how?”.

3. Tactics: In the last statement we mentioned we would leverage our relationships with our European affiliates. Tactics need to translate this into reality by chalking out ways on how this can be achieved. For example, we could participate in some seminars next quarter in Europe, we could equip our affiliates with additional marketing material or we could even provide greater financial incentive to reach targets. What is important is that our tactics are aligned with our strategies which are aligned with our goals.

At the end if we were not able to reach goals then we need to go back and re-evaluate where we went wrong. This review process needs to take place on a weekly, monthly, quarterly and yearly basis. As a startup it is imperative that we continually evaluate how effectively we are executing and where we are facing the biggest impediments. When such a culture of accountability and execution is developed it turns into a huge competitive advantage.

5 Steps to Better Startup Leadership

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There is a school of thought which believes that leaders are born, not made. Others believe the same applies to entrepreneurs. I have yet to see any conclusive evidence to support these claims. I am a firm believer that, with enough passion, hard work and ambition, anyone can achieve what they set out to do. Wanting to become a great leader is undoubtedly a most challenging task. Volumes have been written about leadership skills and how to develop them. However, inspiration and understanding concepts from books will only get you so far. If you really want to test your abilities and believe that you have what it takes to be a leader, you must stand up and take responsibility. It is all about being action oriented and wanting to bring out the best in the people who work with you. 

Over the course of the week I have written about five areas I believe younger startup leaders need to become more effective in. I have seen the positive impact on a team’s productivity, motivation and drive when a leader has focused on the following segments:

1. Vision Development: As a leader, it is your initial responsibility to create a vision with your team, one which is strongly rooted in SMART goals. The team must feel and think that the vision is achievable, and know what action steps need to be taken to reach it. It is only when a vision statement becomes more than a piece of paper, will we actually see a boost in productivity of the overall team. To read more about the importance of creating a vision please click here.

2.  Leaders Attitude: A leader’s attitude is usually the defining difference between a good team and a great team. With the right attitude, we assist the team break down mental barriers which may be holding them back, take away the fear of making mistakes and generally help them push themselves further. Pay closer attention to attitude, it should result in a team having higher productivity,and being more motivated and driven to reach their goals. To read more about the importance of a leader’s attitude please click here.

3. Culture of Candor: The ability to express one’s thoughts, opinions and concerns, free from discrimination is something I believe needs to be infused into every team. As a leader, there must be a focus on breaking down psychological barriers which may be holding certain team members back. Being candid allows the team to work more effectively, brings more ideas to the tables as well as issues which may be disrupting the team internally, to the forefront. To learn more about the importance of candor please click here.

4. Resource Allocation: During your startup journey, you will need to make several key decisions regarding resource allocation. A startup without proper allocation of resources, ends up in difficult situations, which may result in layoffs, discontinuing product/services, drop in quality, overburdening of some assets and may even require shutting the business down as a whole. As a leader, it is your responsibility to put systems into place to allocate resources optimally through a structured and rigorous processes, while keeping in mind the larger picture. To learn more about the importance of resource allocation please click here.

5. Team Management: This segment involves more than just making sure everyone on the team is happy or motivated. It requires the leader to take responsibility to develop structured processes to handle recruitment, evaluations, firing and conflict management. As a leader we have to be constantly in touch with our team and the challenges they face, to ensure we do whatever it takes to help them reach their potential. To learn more about the importance of team management please click here.

Undoubtedly the startup leader is in for a lot of surprises. The aim of this series was to equip new startup leaders with some broad guidelines of areas they should be focusing on. I strongly believe that when enough hard work is put into the development of the segments outlined above, they will definitely have a positive impact on the team and the business as a whole. It is important that you enjoy your journey both as an entrepreneur and a leader. I wish you the best of luck in your future entrepreneurial ventures.

Managing the Team

Dilbert.com

We hear it all the time “People are our most important strategic asset”, it is like a mantra of the business world today, repeated by CEO’s of Fortune 500 companies and new startups alike. However, if  you get down to gauge what leaders and managers are actually doing, to develop and nurture these assets, the standard response includes; our focus is on training and development, creating a conducive work environment or, helping the team achieve a work/life balance. After which there is usually a change of subject, and the topic switches to more ‘exciting’ matters, such as, their latest technology innovation. This has been my personal experience with many leaders and managers. I feel they are missing critical components of what it takes to develop and grow a team. 

I believe the reason too much attention is not spent on the function of ‘HR’, is due to the fact that it’s results are intangible in the short term. What is the ROI of $X on training & development in a year? How does a more rigorous performance management system impact productivity? These are difficult questions to answer. However, trends are now becoming clearly apparent that senior management across the world are beginning to understand the importance of management of this asset. In the coming years, I expect to see radical transformations in this field. So, how does all of this impact a leader of a startup organization? 

As a startup leader, one has to play multiple roles. One of the key roles is to focus on being responsible for the management of your team to the best of your abilities. Until you can afford a good HR resource, this is a responsibility that falls in your scope of work. A couple of key areas where a startup leader should spend time during the early stages of the organization are:

1. Hiring: This component encompasses adding new people to the team, evaluating prospective partners and even vendor selection. In the beginning, adding an additional resource to say a team of 4, is a substantial percentage increase in head count. This resource will have a deep impact on the rest of the team and requires careful selection. As a leader, you are responsible for coming up with basic job descriptions, required competencies and the preferred type of personality needed for the role. Learn to trust your gut instincts as they are usually right. Develop a structured process for the hiring and evaluation stage to streamline future requirements when the team is growing at a faster pace.

2. Evaluation: When we think performance reviews, many imagine complicated forms which take forever to complete, and have no real impact on the individual. This is very true of a lot of performance review processes found in many organizations. I like to keep things simple, a couple of questions relating to past performance, areas where development is required, issues brought up by other team members is all that is needed. I think it is important to have metrics in place which can tell your team members how they are doing and where they need to develop. Develop a short evaluation form and conduct them candidly every quarter if possible.

3. Firing: This is a tough one. I am not comfortable with the firing process yet, it is however an important aspect of being a leader. When a team member, whether a partner or an employee, in spite of repeated reminders and warnings regarding performance or behavior, does not change, a difficult decision needs to be made. This process becomes easier if you have a culture of candor present in your team. One needs to communicate the basis of the decision clearly and be firm. One bad team member is all it takes to drastically reduce productivity and team spirit. The sooner these situations are handled the better.

As a leader it is your responsibility to be in touch with your team constantly. This helps to understand where they need assistance, what their concerns are, as well as be a source of inspiration and guidance. If  all we do is keep paying lip service to ‘developing our most strategic asset’, the team will not be able to reach its potential and we would not have fulfilled our duties as a leader. 

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5 Steps to creating winning teams

Optimizing Resource Allocation

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Resource allocation is an area I believe many startups pay inadequate attention to. It does not matter if you are bootstrapping or have just received a massive cash injection, planning resource allocation is a critical function. A startup without proper allocation of resources, ends up in difficult situations, which may result in layoffs, discontinuing product/services, drop in quality, overburdening of some assets and may even require shutting the business down as a whole. I have personally witnessed repercussions of misallocation of resources, this has made me realize even more, the vital importance of this function. 

During your startup journey, you will need to make several key decisions regarding resource allocation. Some key ones are hiring, purchasing of equipment,  investment in new products/services, upgrading of office premises, expansion, marketing and staff development. Apart from this, there will be a constant flow of new proposals and investment opportunities, these will make the allocation process even more challenging. As a leader, it will be your responsibility to manage the expectations of the business, stakeholders and your team, to reach an allocation mix, aimed at satisfying each one of them. In my experience, aiming for a perfect equilibrium is a great challenge, difficult sacrifices will need to be made and not everyone will be completely satisfied.

I like to keep things as simple as possible, here are a few basic steps I take when thinking about resource allocation:

1. Planning: If you are at an early stage in your business, use the business plan to give you a holistic picture of goals, and a time frame for achieving them. Use that as your guide plan for resource allocation to various segments. If you are already well into your business, take a look at the historic performances of your products/services, evaluate your cash flow positions for the coming year and allocate resources appropriately. It is important to be in a position to see the bigger picture before any resource allocation is done. 

2. Analysis: During the planning stage, there will undoubtedly be several options for resource allocation. It is important that all the opportunities are carefully evaluated. Conduct feasibility studies and market research before making any substantial investment. It is important to look at future requirements the investment will have as well. Overlooking future implications of current investments, can result in massive cash flow problems which can literally bring business to a halt. Where necessary, use a ranking matrix to evaluate your decisions.

3. Consensus: It is important to get feedback and have open discussions during the resource allocation exercise. Wherever possible, use experts in their respective areas to help guide and educate the rest of the team. The last thing you want to do as a leader is to appear to make key decisions such as resource allocation autonomously. As a leader, it is your responsibility to present all available options and give your point of view for the optimal course. 

The objective of this post is to emphasize the importance of proper resource allocation. The steps outlined should help in developing a basic framework to help you during this process. I intend to do a more detailed post regarding various resource allocation strategies soon for specific types of businesses. 

How Participative is Your Team?

Dilbert.com

I was introduced to the importance of candor in the work place in Jack Welch’s book Winning. Candor is essentially, the ability to express one’s thoughts, opinions and concerns free from discrimination or dishonesty. However, it has been noted by several psychologists, that the reason most of us do not integrate more candor into our daily lives, is because it goes against societal norms. It is essentially because we are constantly protecting our self interest, that we do not share our opinions candidly in sensitive matters, and do our best to ‘stay out of trouble’. We may survive without brutal candor in our normal daily lives, however, the absence of an environment of candor in a startup or business entity, will lead to missing out on many lost opportunities. 

It is the leader’s responsibility to integrate candor into the team. I believe that leading by example is the best way to fast track the integration of candor into a team. I remember the first couple of performance reviews I had with members of a team I had recently begun working with. Initially, when I asked questions relating to productivity levels of other team members or their last quarter’s performance, there was  a palpable  sense of discomfort. When I raised concerns regarding the performance of the business and asked the team to share their concerns, I was initially met with much silence. Eventually however, these psychological barriers will break down with adequate effort put into the process. As a leader, it is vital to help others feel comfortable in expressing their concerns and desist from becoming defensive or abrasive if they do not like what they hear. 

A couple of ways to introduce the concept of candor into your team is by:

1. Rewarding: During discussions and meetings, individuals who bring up viewpoints other’s have ben tip toeing around, should be rewarded through a pre-formulated mechanism. I incorporated this into a team I was working with, we kept a tally of who was adding the most constructive thoughts, ideas and suggestions. Keeping score, is in my experience, a great way to get people to participate.

2. Feedback: Institute monthly or quarterly feedback session among employees and yourself. If possible use a tool such as a 360 degree questionnaire to help get the process started. Everyone should provide their assessor and participant with a score on how helpful the session was. This helps get people talking and brings issues which may be bothering them, to the surface.

A word of caution,  integration of candor into your team environment may be met with initial skepticism. However, if the aim is to remain committed to making this a part of your team’s culture, it will most certainly give rise to more productive meetings, better ideas, faster approvals and eventually, lead to higher overall  productivity. 

It is all about Your Attitude

Dilbert.com

Startups usually comprise of small, tight knit teams. As the leader of this group, your energy level and mood is a compass for the rest of team. It is the leader’s responsibility to ensure that he/she does whatever is required to keep the team motivational level and outlook positive. I have found this to be very tricky sometimes. There are times when , a lack of sleep, or not feeling too well, leads to not having the required positive attitude at work. This is clearly visible to the rest of the team and has a viral affect on the rest of the team members and productivity does suffer. By the same token, if there is a member of the team who always seems to have a negative outlook, the leader has to combat these views with positive ones to bring a level of overall equilibrium. 

There will always be times when the economy is bad, the competition released a superior product, the team lost a critical member, or a host of other situations which bring the team morale down. I have experienced several of these situations and have learnt that my response to the situation will go a long way in deciding its eventual outcome. If I choose to give up, get depressed or blame others because of a particular situation, it has a domino effect on both the business, as well as the team. As a leader, we have to be aware of changing dynamics both within the team, and externally, and adapt to them seamlessly.

Listed below are a couple of ways to keep your attitude and energy in constant check:

1. At the end of every week/month ask for feedback from your team regarding your attitude during the time period, on a scale of 1 – 10. If you get a score of 6, ask about specific areas which you can work on to bring it to say 8 next week. This may seem forced and uncomfortable at first. However if there is a culture of candor present at your startup, this will be a breeze.

2. Document all the incidents you feel caused your attitude or energy levels to drop drastically. Were the changes directed to any one person? What caused them? What were the repercussions? Once we have some patterns regarding when and what is causing attitude and energy levels to drop, we can take specific steps to stop them from doing so in the future.

A leader’s attitude is usually the defining difference between a good team and a great team. With the right attitude, we assist the team break down mental barriers which may be holding them back, take away the fear of making mistakes and generally help them push themselves further. Pay closer attention to attitude, it should result in a team having higher productivity,and being more motivated and driven to reach their goals.

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Providing Vision and Focus

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I believe an important first step that needs to be taken by a startup leader, is providing a vision for the business as a whole. I am not referring to something formulated at a resort at a weekend retreat or some other offsite activity. Formulation of a solid vision requires detailed analysis about why your organization exists, the strategies you plan to use to reach your goals, and the underlying values which will help you get there. This needs to be a collaborative effort and should involve the entire team. In some of my earlier ventures, I disregarded vision as being a fruitless exercise, which involves just talking about goals and objectives without any solid foundations. A vision was something that needed to be put on the website to communicate a message like “We aim to revolutionize the creative designing industry by using state of the art technology and delivering maximum return on investment to our customers.” 

When new members joined the team they probably read the vision statement because it was framed and hung in the office entrance. They probably never noticed it after that. What then begins to happen (this process is accelerated at startups) is that team members begin to lose focus, and attention is diverted from the intended goal to something completely opposite. The business eventually starts to lose its footing, and struggles to find direction. The team becomes frustrated with the lack of progress, and motivation takes a nose dive. While all of this is happening, the leaders blame bad market conditions and increased competition for the loss of business. This is when they all need a reality check.

As a leader, it is your initial responsibility to create a vision with your team, one which is strongly rooted in SMART goals. The team must feel and think that the vision is achievable, and know what action steps need to be taken to reach it. Next, the leader has to infuse every member of the team with the spirit of this vision. It will get repetitive, as also really irritating at times to go on and on about something, but this is a vital and important responsibility. It is only when a vision statement becomes more than a piece of paper, will we actually see a boost in productivity of the overall team. One begins to see an increased level of focus and a tangible feeling of direction. If you are in-charge of a startup team or, any other team, start with creating a vision, and aggressively infusing your team with it!

 

How do you lead a startup?

“The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” Jim Rohn

Imagine a situation where one has the responsibility to lead a group of type A personalities, fend off large competitors, double business revenue every quarter, attract quality talent without paying them adequately, develop multiple product/service offerings in parallel, work on a shoestring budget, all this, while keeping everyone motivated and happy, without compensating them, not nearly enough. Welcome to the world of startup leadership! If anyone wants a crash course to test their threshold levels, this is definitely a job you should think about. After having said that, I have found it to be a highly rewarding and satisfying experience. This is definitely not a role everyone can fill. This role requires an individual passionate about the work the work at hand, extremely ambitious, patient and able to fight the lowest of lows and celebrate the victories. 

The above mentioned qualities are those I have found as a constant in a host of successful entrepreneurs I have met and learnt immensely from. I have had the opportunity to be in leadership positions a couple of times and have learnt tremendously from these opportunities. One of the most marked differences in a start-up as compared to say leading a division at a multinational company is the mindset. Although both positions have similar job descriptions, they require very different individuals. I realized early in life I wanted to walk down the path less travelled. This may have been the result of my early exposure to the world of business, the fame and fortune which I thought only came from setting up companies called…Yahoo, and a very strong gut feeling. 

When I actually found myself in a position of leadership for the first time, it was a new and exciting experience. Suddenly a huge responsibility was on my hands and a lot more was expected of me. However as time went by, I became more comfortable with this responsibility and eventually started enjoying it thoroughly. Over the last couple of years of being associated with various startups in different positions, a couple of key factors come to mind, I believe they can dramatically help make your startup more productive, efficient and fun to work at. I will be outlining each of these factors in the coming series, I hope to get some feedback and comments on your experiences in leading startup teams.

5 ways to get you and your team motivated

“People often say often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” Zig Ziglar

Getting and staying motivated requires you to have the desire and faith to achieve remarkable things. It needs you to push yourself harder, test yourself, take risks and believe that impossible is nothing. We all have days which are far from being ideal. Such days test that intense desire to achieve what you have set out to get. The following lists methods to continuously sustain your motivational level and increase it when it begins to dip.

  1. Everything starts with you: Whether you are leading a team or are a part of it, it is your responsibility to bring your A game to work everyday. Identifying what motivates you to get out of bed in the morning is essential. Once you have identified these factors you will become a source of motivation for the rest of your team. To learn more about how you can identify your motivations please click here.
  2. Challenging goals: Creating smart goals for yourself and your company is critical to keep motivation at a high level. When you do not challenge yourself hard enough you tend to stand still. That is about the worst thing you could possibly do for yourself. To read more about setting challenging goals please click here.
  3. Progress motivates: Momentum has the ability to inject life into any project or venture. It is this remarkable energy which infuses teams with the ability to achieve the impossible. Motivational levels hit the roof when a venture has momentum on its side making it a key metric to be monitored continuously. To read more about generating momentum please click here.
  4. Motivational environment: Surrounding yourself with highly motivated individuals in an environment which caters to open communication and creativity is a sure way to keep the motivational levels in check. The environment and the people you work with have a direct impact on your productivity levels. Making sure you carefully monitor this metric will result in higher productivity teams, to learn more please click here.
  5. Rewards and recognition: A well planned rewards and recognition program can do wonders for the motivational level for yourself and your team. You first need to recognize what it is that motivates your team members and tailor a rewards and recognition program likewise. To read more about how to develop a rewards and recognition program please click here.

These are a few ways which have helped me keep track of the motivational level within myself and the teams I have worked with. I hope it helps others develop a framework for their own ventures and companies. Even though the ways outlined are very straight forward we need to continuously monitor them and see where we are lagging behind. I look forward to others adding to this list of ways they keep themselves and their teams motivated.

Rewards and Recognition

“No man, who continues to add something to the material, intellectual and moral well-being of the place in which he lives, is left long without proper rewards.” Booker T Washington

Rewards and recognitions are key motivational factors for teams. In the past, I thought rewards were primarily financial rewards. As I explored this topic more I discovered that different individuals required different types of rewards to keep them motivated. All that some needed was recognition by their boss for their contribution, others needed some affirmation from their team mates while others felt satisfied with their year end bonus. Your job as a team or project leader should be to find out what sort of rewards and recognition your team mates are looking for.

The tricky part with a rewards and recognition (R&R) program is to formulate it in such a way that is both fair and balanced. A badly constructed program could work against the organization and foster complacency and unhealthy competition among team members. When constructing an R&R program I usually involve all the individuals who will be affected by it to contribute their ideas and suggestions. Rather than constructing a standard bonus ladder you should aim to have a more dynamic program which keep things interesting while keeping the goals clearly in focus.

At a startup company, especially at the beginning ,when finances may be tight it becomes essential to structure an R&R program which gives team members necessary rewards and recognition and keeps the motivational level high. Some of the techniques which I have used have been providing training and development budgets, recognition awards and stock options, these have been helpful when working on tight budgets. If budgets are tight you should focus on developing a lot more creative non-monetary rewards. Tailor them according to the personalitiesand motivations of your team members . Learn what motivates your team members today and tailor an R&R program accordingly.

Related article: Rewards and Recognition for teams