Posts in "Inspiration"

Advice Inspiration

Integrity

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“Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity.” W. Clement Stone

Integrity is a foundation block of building trust, in both life and business. Our integrity levels are built upon our value and belief systems. It is these systems which define us as individuals and businesses. Ensuring that the core values which define us as individuals, are in congruence with the values we want our business to be defined by, is vital. A mismatch between these two creates substantial friction. Therefore, it is essential when building your team, to get individuals who have similar values and beliefs. Integrity however is not something which is developed overnight. An individual or organization needs to work hard and consistently to develop an image of integrity. 

Our integrity is based purely on actions and decisions we make in life. They reflect who we are and what we stand for. Listed below are a couple of integrity benchmarks to help gauge integrity levels:

1. Congruence: This is an essential sub component when evaluating integrity levels. Complete congruence is when we think, speak and act in an identical fashion. However in this day and age, this is becoming increasingly difficult. Organizations want to make money, to achieve this they embellish their services with words which are not actual representations of what they provide, finally, they provide customers with sub par services to achieve their primary goal. Such an organization will find it impossible to build a loyal customer base, and will probably not be around for very long. We have to ensure that are actions are in congruence with our thoughts and words both as individuals and organizations.

2. Commitment: Promises made by individual or business must be honored. If your business guarantee’s 99% uptime of your services, make sure that there is an adequate infrastructure in place to support that commitment. I am sure we have all come across individuals who promise us the world, but when it comes down to getting things done, they rarely deliver. Such individuals get labelled as big talkers and cannot be depended on. Therefore, be very careful when making bold statements and promises to customers. 

3. Courage: In life, at some point or other, most of us will find ourselves at a crossroads of opportunities where taking the easy way out goes against all our principles and beliefs. It is at moments such as these that an individual’s integrity is truly tested. This is specially true where money is concerned, and we have seen many public cases where senior management compromised their values for short term monetary gains. Many businesses turn a blind eye to sweat shops, below quality products and poor service.  Not standing up for your principles and beliefs makes developing a reputation for integrity a very challenging task. 

I hope these benchmarks will get one thinking about personal integrity as well as that of the business. Without this crucial element, we could have the next killer product, service or idea, and yet not succeed. One needs to be constantly vigilant about what our thoughts, words and actions are communicating. An immediate exercise one can do with our teams is value identification. This will help clarify the team’s and businesses common value systems as a whole. This list can help measure actions against them, to gauge the sort of image being projected.

Inspiration Leadership

It is all about Your Attitude

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Dilbert.com

Startups usually comprise of small, tight knit teams. As the leader of this group, your energy level and mood is a compass for the rest of team. It is the leader’s responsibility to ensure that he/she does whatever is required to keep the team motivational level and outlook positive. I have found this to be very tricky sometimes. There are times when , a lack of sleep, or not feeling too well, leads to not having the required positive attitude at work. This is clearly visible to the rest of the team and has a viral affect on the rest of the team members and productivity does suffer. By the same token, if there is a member of the team who always seems to have a negative outlook, the leader has to combat these views with positive ones to bring a level of overall equilibrium. 

There will always be times when the economy is bad, the competition released a superior product, the team lost a critical member, or a host of other situations which bring the team morale down. I have experienced several of these situations and have learnt that my response to the situation will go a long way in deciding its eventual outcome. If I choose to give up, get depressed or blame others because of a particular situation, it has a domino effect on both the business, as well as the team. As a leader, we have to be aware of changing dynamics both within the team, and externally, and adapt to them seamlessly.

Listed below are a couple of ways to keep your attitude and energy in constant check:

1. At the end of every week/month ask for feedback from your team regarding your attitude during the time period, on a scale of 1 – 10. If you get a score of 6, ask about specific areas which you can work on to bring it to say 8 next week. This may seem forced and uncomfortable at first. However if there is a culture of candor present at your startup, this will be a breeze.

2. Document all the incidents you feel caused your attitude or energy levels to drop drastically. Were the changes directed to any one person? What caused them? What were the repercussions? Once we have some patterns regarding when and what is causing attitude and energy levels to drop, we can take specific steps to stop them from doing so in the future.

A leader’s attitude is usually the defining difference between a good team and a great team. With the right attitude, we assist the team break down mental barriers which may be holding them back, take away the fear of making mistakes and generally help them push themselves further. Pay closer attention to attitude, it should result in a team having higher productivity,and being more motivated and driven to reach their goals.

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Advice Inspiration Leadership

How do you lead a startup?

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“The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” Jim Rohn

Imagine a situation where one has the responsibility to lead a group of type A personalities, fend off large competitors, double business revenue every quarter, attract quality talent without paying them adequately, develop multiple product/service offerings in parallel, work on a shoestring budget, all this, while keeping everyone motivated and happy, without compensating them, not nearly enough. Welcome to the world of startup leadership! If anyone wants a crash course to test their threshold levels, this is definitely a job you should think about. After having said that, I have found it to be a highly rewarding and satisfying experience. This is definitely not a role everyone can fill. This role requires an individual passionate about the work the work at hand, extremely ambitious, patient and able to fight the lowest of lows and celebrate the victories. 

The above mentioned qualities are those I have found as a constant in a host of successful entrepreneurs I have met and learnt immensely from. I have had the opportunity to be in leadership positions a couple of times and have learnt tremendously from these opportunities. One of the most marked differences in a start-up as compared to say leading a division at a multinational company is the mindset. Although both positions have similar job descriptions, they require very different individuals. I realized early in life I wanted to walk down the path less travelled. This may have been the result of my early exposure to the world of business, the fame and fortune which I thought only came from setting up companies called…Yahoo, and a very strong gut feeling. 

When I actually found myself in a position of leadership for the first time, it was a new and exciting experience. Suddenly a huge responsibility was on my hands and a lot more was expected of me. However as time went by, I became more comfortable with this responsibility and eventually started enjoying it thoroughly. Over the last couple of years of being associated with various startups in different positions, a couple of key factors come to mind, I believe they can dramatically help make your startup more productive, efficient and fun to work at. I will be outlining each of these factors in the coming series, I hope to get some feedback and comments on your experiences in leading startup teams.

Advice Health Inspiration

5 Steps to Better Health

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“Without health, there is no point. To anything.” Everett Mámor

Health is one of those things in life you value once you lose it. Ill health propels us to value it a lot more for a while, then we lose track of it yet again. We fail to understand that without good health, there is very little we can do. Ill health makes us realize that all the things we take for granted should be the very things we ought to be thankful for, day in and day out. As entrepreneurs we tend to push ourselves harder, as great things can only be achieved by great efforts. During this process one of the things we tend to lose track of is our health. I made that mistake recently and hence dedicated this series to help remind myself of the importance of good health.

Listed below are five factors critical to good health:

1. Sleep: Having sporadic sleep cycles can be most damaging to one’s health. Lack of sleep or inadequate and untimely sleep patterns cause lethargy and lack of concentration. This in turn results in not being able to perform optimally and eventually leads to developing related illnesses due to exhaustion. Developing and having the discipline to stick to a sleeping routine can have a positive impact on your health. To read more about developing better sleeping habits please click here.

2. Exercise: A lot of people feel tired at the mention of the word exercise. The association may be a result of associating all forms of exercise with the tedium of weights , running for miles, monotonous repetition and sweating through it all. Developing a healthy exercise routine however can start from something as simple as having a yoga or stretching routine when you wake up in the morning. It is vitally important to establish some form of exercise into your daily routine. To read more about easy exercise routines that you can adopt please click here.

3. Eating Right: Other than staying off the fatty junk food, there are many simple tips we need to integrate into our daily diet plan. I wrote about ensuring to drink enough water during the day and making sure that a healthy breakfast is how you start your day. These small changes impact greatly on energy and fitness levels. It is not necessary to go on strict diets and give up eating all favorite foods . What is important is that we make the small but important changes which will help us live a healthier life. To read more about eating right please click here.

4. Having Fun: Doing the things you love and enjoy has a deep impact on your health. It helps exude energy and a zest for life which is infectious. We have to stop sacrificing the things that bring joy to us simply to be able to assimilate into the society we live in. If you are not doing what you are supposed to be doing, there is no better time than ‘Now’ to start making the necessary changes. To read more about the importance of having fun please click here.

5. Positive Thinking: Having a positive attitude has a major impact on the quality of life. It has the ability to remind us how fortunate we are for everything we have. It helps us to shift focus from all the things we do not have, to all that we need to be grateful for. This level of inner peace creates an aura of positivity around us, which in turn attracts our wants and desires to help make our life a more fulfilling one. To learn more about the power of positive thinking please click here.

Losing perspective of the truly important factors in our lives is a mistake committed by too many people. We become so lost in the daily humdrum that we lose sight of the bigger picture. Life is way too short to miss out at truly living life to its optimum. It is important that we keep a healthy balance between work and fun in our lives. Only through such a balance can we experience a level of inner peace and help bring perspective to the chaotic lives we lead today.

Advice Health Inspiration

The Little Difference

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“There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.” W. Clement Stone

All of us have fundamental choices in life. We can either embrace life for all its worth and live each day to make a difference, or we can simply go about, just living. This seems like a fairly easy decision to make, and it should be, because it is! Each and everyone of us is in control of the sort of life we want to lead. The decision is completely ours, and our life is a reflection of the decisions which we have chosen to make. If anyone is not satisfied with the results so far, it is up to them to change the way they may be doing things. In truth it all comes down to, whether we are looking at the glass half empty or half full. Two people can look at the same glass with radically different perspectives. In the end, what matters is our attitude, and whether we choose it to be positive one or negative.

I must admit, most of the time I do not understand why so many people have such a negative outlook on life. The mind boggles that someone deliberately chooses to look more at the negative side of life. There has to be some driving force behind such behavior, I have yet to understand it. Being negative not only brings your own spirits down, it has a domino effect on all those who come into contact with it. It permeates into every aspect of your life, from the way you walk, hold a conversation, relationships, social interaction and the vibes you give out. An aura develops around you which only seems to attract all the things you do not want in life. Why anyone would want to do something like that to themselves is a mystery.

Life is way too short for us to be worried about all the things which are not in our control. We need to focus on factors we can do something about, and our health is one those key factors. Having a positive attitude has a major impact on the quality of life. It has the ability to remind us how fortunate we are for everything that we have. It helps us to shift our focus from all the things we do not have, to all that we need to be grateful for. This level of inner peace creates an aura of positivity around us, which in turn attracts our wants and desires to help make our life a more fulfilling one. We all have the same fundamental choices in life. The decisions we make about these choices will impact and determine the sort of life we choose to live.

Inspiration Strategy

Developing Strategic Thinking

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“I hear and I forget, I see and I remember, I do and I understand.” Confucius 

Strategic thinking is the ability to look at a situation from multiple angles and find potential opportunities therein. It requires keen insight into the playing field, the players, the circumstances and the way related events, affect your position. Personally, I find such analysis invigorating, this is a key motivating aspect in my becoming an entrepreneur. Is thinking strategically something that you are born with? Or, is it something that can be learnt ? The answer to this question has been tackled by several noted authors and management gurus Most of their answers lie somewhere in the middle of these two questions. I agree entirely with them. Thinking in this manner comes naturally to some, and takes time to develop in others.

The key is, to continuously flex the brain muscles, and get into the habit of looking at situations from different angles. Through such a process, one is able to unlock dormant capabilities and to further develop inherent capabilities you may possess. One of the most enjoyable and instructive ways to develop this capability is to play strategy based games. I have enjoyed doing so since I was very young. Even though I was young, and totally naive and unaware to many of the fundamental concepts introduced in games like bridge, monopoly and chess, a subconscious learning was taking place. I was learning concepts of team work, planning and understanding your opponent.

Over the next week I plan to outline five of my favorite strategy based games. Games I have been playing for a long time. Playing card and board games is something I remember spending a lot of time on. Being an aggressive competitor, I learnt about losing gracefully, planning and endurance. Today, these skills are key drivers which push me forward and most importantly, help me keep an eye on the larger picture. I would be most interested to learn about strategy games which you play, and have played, games through which you can draw parallels to the business world. I hope you enjoy this series. 

 

Advice Inspiration Strategy

5 Steps to Patience

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“Patience is waiting. Not passively waiting. That is laziness. But to keep going when the going is hard and slow – that is patience.” Anonymous

When we read about the lives of great men and women, we find a common thread in their stories. That thread is patience. In today’s day and age of instant gratification, patience levels are at a steep decline. Too many people are moving too fast, too soon. Their lives are checkered with dissatisfaction and frustration. Lack of patience has a definite impact on the entrepreneurial journey as well. If wanting it all yesterday is a priority, this path does not have what you are looking for. Patience is a virtue which cannot be learned through text books or courses, it is acquired through experience. We are all constantly placed in situations where our patience is tested, the manner in which we choose to react to these situations, determines our patience tolerance level.

Listed below are five steps to understanding situations where patience is tested, and sequential consequences if patience is not exercised:

1. Strategic Indecision: Instant success for entrepreneurial start-ups is a rare anomaly. If you embark on this journey, make sure you realize it is for the long haul. It will require remaining committed to your strategy, and to constantly adapt it to market demands. Inability to adapt and change will give rise to growing impatience which will impact negatively on your business. To read more about patience and strategic indecision please click here.

2. Marketing Results: The secret behind companies who market themselves successfully, is patience. Once they formulate a strategy, they remain committed to carrying it out to the end. Do your best to remain consistent in the messages you send out and ensure you send them out regularly. Once the messages are out there, be patient, results will follow, in time! To learn more about marketing and patience please click here.

3. Handling Customers: Prospects and customers have an uncanny ability for getting under your skin, often driving you close to insanity. It is important to learn to keep one’s composure when dealing with difficult customers. There are several strategies which can be employed to help relieve some of the frustration, these include correct identification of prospects, using CRM software and having disqualification processes. To learn in greater detail about customer handling strategies please click here.

4. Employees: Managing employees effectively requires great levels of patience. They can be a handful, specially when the organization is growing rapidly and micro management is not an option. To help develop  patience levels for this, learning to set realistic expectations and providing continuous feedback is vital. To learn in greater detail strategies for management of employees please click here.

5. PRICE of Impatience: The price of impatience is, pain, regret, irritation, close-mindedness and becoming emotional. Each one of these can have a defining impact on your business, team and relationships. By not developing adequate tolerance levels to handle the complexities of business, reaching one’s goal can be a challenging process. It is important we learn to ask ourselves “Can I afford the price of my impatience?”. To learn more about the price of impatience please click here.

Developing a high threshold of patience, helps make the difficult challenges we face daily, more manageable. It enables us to enjoy life in a more fulfilling and satisfied manner, which in turn helps us to go on to achieve great things. Everyone will have moments, when lack of patience gets the better of them, keeping these incidents to a minimum, and being vigilant and pro-active about such lapses is essential. It is only when we become aware of patience thresholds, can we work to keep increasing them.

Advice Inspiration Teams

The Price of Impatience

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“One moment of patience may ward off great disaster.  One moment of impatience may ruin a whole life.” Chinese Proverb

This week we discussed several scenarios where patience is tested on the entrepreneurial journey. For the last post of this series I will focus on the ‘price’ we pay for lack of patience. Understanding the price of impatience is as important as developing patience. All of us have experienced instances where our patience gave way, and we did or said things which impacted negatively on our life and caused regret. What is important, is that we learn from these temporary lapses and ensure they do not occur again. If we don’t, we run the risk of always being angry, upset and dissatisfied with the progress of our growth. 

Outlined below is what I define the PRICE of impatience to be:

1. Pain: Whenever we lose patience, we cause pain to both affected parties. Often, this is embedded in our subconscious and a recall of that memory, can be a painful experience. There are times when a degree of pain helps us realize all that we should be grateful for. Too much pain however, can be the cause of major instability in life.

2. Regret: Sometimes during lapses of patience, we find ourselves doing and saying things, we would never do ordinarily. It all happens so quickly, and we only begin to understand its impact after everything is said and done. That is when the regret sets in, and if we fail to move forward at this point, it has a domino effect on the self. Regret about something which happened in the past is definitive only by the lesson we learn from it, we must learn to avoid acting in a similar manner again.

3. Irritation: Patience and irritation are negatively correlated, when patience is on the decrease we experience a heightened level of irritation. Nothing and nobody seems to be right anymore. It is like a virus that drains energy out of a team. We have to keep this emotion in check constantly when we are running low on patience, it is one of the easiest ones to give into. 

4. Close-minded: When we lose patience, it is like a switch goes off and blocks everything around us. We become increasingly selfish in our outlook and begin to believe that only we know how to do anything right. This is a dangerous path to tread, the price we pay for this attitude is a serious one. 

5. Emotional: We lose our patience and suddenly, all logic and rationale goes out the window and we find ourselves making emotional decisions. These are usually clouded with the false notion that we know best. This also triggers our saying and doing things that have the ability to cause pain and suffering to those around us. Is a lapse in patience really worth destroying something you may have spent a lifetime nurturing? 

Whenever you find yourself in a position where your patience is wearing thin, ask yourself the following question: “Can I afford the price of my impatience?”. It is important to take into account the larger picture. If we do not, our outlook will remain selfishly restricted to me, myself and I. Is it really worth it?

Advice Inspiration

How patient are you?

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“Never cut a tree down in the wintertime. Never make a negative decision in the low time. Never make your most important decisions when you are in your worst moods. Wait. Be patient. The storm will pass. The spring will come.” Robert H. Schuller

If you ever want to test your threshold for patience, I suggest starting or joining a startup venture. During the last couple of years my threshold for this has been tested time and time again. I have made some rash decisions in the past, looking back, one of the major factors behind them was largely, a lack of patience. We live in a society where instant gratification is expected in most situations. As the human race continues it’s progress, tolerance for patience is being withered away consistently. Although on one hand, our lives have definitely become easier, on the other, the utility gained from all our comforts is diminishing at an exponential rate. Bringing balance into this equation is critical at this juncture of time. As an entrepreneur, your success, may very well depend on it.

Patience, unfortunately, is not something which can be learned over the weekend. The only way to increase your threshold for this, is with time and experience. As an entrepreneur, your patience will often be sorely tested in one form or the other. For example, your marketing plan is not returning the numbers you expected in the first quarter; a customer has not responded to your proposal for over 2 months; an employee is not being able to keep up with the rest. How we react to these situations will determine our patience threshold. I believe your threshold of patience, is directly correlated with your probability of success. 

One fundamental difference I would like to point out here is, patience requires you to proactively adapt to your circumstances. For example, if you need to open a door and the key you have is not the correct one, no matter how many attempts you make with that key, the door will not open. Remaining patient and expecting the result to change miraculously over time is not a wise strategy. One needs to constantly adapt to the situation at hand and find alternative solutions. Over the course of this week, I will discuss some areas where my patience has been tested as an entrepreneur, and the lessons I have learnt along the way. 

Advice Change Inspiration

5 Steps to Change a Habit

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“When you sow a thought you reap an action, when you sow an action you reap a habit, when you sow a habit you reap a character and when you sow a character you reap a destiny.” Anonymous

Embracing change poses a challenge to most of us. Our comfort zones have the ability to make us feel just that, comfortable and at peace. Stepping out of these zones is a frightening experience, at the best of times.  Venturing into spaces where you need to find your bearings all over again is daunting . The task is arduous at the onset, it doesn’t get much easier along the way either, however, when you have successfully enlarged that comfort zone, the feeling of accomplishment is unparalleled. This week, I talked about a couple of steps which can be used when wanting to change or develop a new habit. I felt it was important to talk about this, because being an entrepreneur requires you to be flexible and open to change. It requires you to change limiting habits and beliefs, which may be pulling you back. Listed below are five steps which may be of help in this process:

1. Identification: Before we commit ourselves to “change”, we need to make sure our unconscious desires connect with the conscious ones. Clarity about what you want to change is essential. Asking yourself what you want to change about yourself is a powerful question, use it to crystalize your thoughts. To read more about identification of limiting habits/beliefs please click here.

2. Ask yourself why: Once you have identified the change you want in your life, the next question is, why do you want to change? This discovery process is essential, to grasp the fundamental reasoning behind the change you want to see in your life. Without this process of understanding , you may discover that you approached change in a particular habit, for the wrong reasons. You may discover that you never really wanted to change this particular habit, hence, you had not found a strong enough reason to motivate the change. To read more about asking yourself “why” please click here.

3. Make a plan: To successfully start a transformation process, you need to outline a plan. One which will be documented, and have clearly marked time lines. It is important you take into account any triggers which may lead to lapsing back to old habits.  To read more about making successful plans for changing  habits please click here.

4. Taking action: We can plan all we want, in the end, it all boils down to taking action. This step requires courage, determination, and above all, belief in your capabilities to bring about change. Life is too short to expect those around us to change, or, to stand still and hope that things will become better. The first step towards wanting to bring in change, is to take responsibility for your life. It boils down to you, and how committed you are, to wanting change in your life. To read more about taking action please click here.

5. Maintaining change: Once we have taken that first step towards bringing change into our life, we have begun a journey. To help us maintain the change that we have brought into our lives some of the things which can help us are, keeping a daily log, developing a support system and rewarding ourselves whenever we reach small milestones. These activities will help keep you motivated when the going gets tough. To read more about maintaining change please click here.

Time is the most precious asset we possess. Everyday is an opportunity for you to bring about the change that  you want to see, in your life. In the end, it boils down to your level of determination and persistence to be the change you want to see. I love the Adidas quote “impossible is nothing”. Maybe that could be a mantra for your next habit change? Best of luck!