“Logic: The art of thinking and reasoning in strict accordance with the limitations and in-capabilities of human misunderstandings.” Ambrose Bierce One of the habits that Stephen Covey advocates in his book “7 Habits of Highly Effective People” is “Seek first to understand, then to be understood”. If there is one piece of advice I would - Read More -
“Human behavior flows from three main sources: desire, emotion and knowledge.” Plato I have talked about the importance of emotional control in prior posts in this series. I think it deserves its own section as well because dealing with difficult people is an extremely challenging exercise without control. A lot has been written about the - Read More -
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language that goes to his heart.” Nelson Mandela One of the most important factors to keep in check during any verbal interaction is, language and tone of voice. This becomes all the - Read More -
“To wear your heart on your sleeve isn’t a very good plan; you should wear it inside, where it functions best.” Margaret Thatcher Assessing personality types of difficult people, coupled with understanding the situation at hand, is essential to formulate a plan to deal with the situation in the most effective manner. Such planning helps - Read More -
“The past went that-a-way. When faced with a totally new situation, we tend always to attach ourselves to the objects, to flavor of the most recent past. We look at the present through a rear view mirror. We march backwards into the future.” Marshall McLuhan Once we have an idea of the specific personality types - Read More -
“Only those who respect the personality of others can be of real use to them.” Albert Schweitzer All of us have come in contact with varying types of difficult people. Sometimes we may have known the person for a fair period of time and at others it could be the newest colleague on your team. - Read More -
“Eventually we will find (mostly in retrospect, of course) that we can be very grateful to those people who have made life most difficult for us.” Ayya Kheme All of us have been in situations where we have had to deal with difficult individuals. These are not the easiest of situations to handle, and hence - Read More -