Whichever business you are in, there will always be simple ways to put in that extra effort to change a normal experience into an exceptional one. In a world which is quickly losing the human element and being replaced by technology, processes are becoming robotic, and efficiency is being given a higher level of importance - Read More -
“One of the deep secrets of life is that all that is really worth doing is what we do for others.” Lewis Carol I have been a GoDaddy customer for as long as I can remember. Somehow years ago when I bought my first domain they must have been the first one which popped up - Read More -
“People expect good service but few are willing to give it.” Robert Gately I was having a meal at a restaurant today (Nandos) where I experienced a very high and professional level of service. This is a place I frequent occasionally. On some occasions the level of service is high for a mid tier eating - Read More -
“Self-trust is the first secret of success.” Ralph Waldo Emerson This series started with a post regarding how the trust I had in PayPal was shaken when my account got compromised. In life, our trust in people and businesses will often be tested. That is life, and we have to accept it. The fact of - Read More -
“You can’t build a reputation on what you are going to do.” Henry Ford As a young entrepreneur, some questions you hear repeatedly from prospective customers are, “Who is currently using your product/service?” or “How many users do you currently have on your system?” These questions are asked with the aim to establish whether the - Read More -
“If a man speaks or acts with a pure thought, happiness follows him like a shadow that never leaves him.” Buddha An individual or business can have high levels of integrity, be competent and communicate with consistency, yet, a lack of genuine concern for others or your customers, will dramatically slow down the trust building - Read More -
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Anthony Robbins We have all come across businesses where senior management says one thing, middle management says another and the customer service representative says something - Read More -