The last couple of days have been pretty hectic. There have been a series of highs and lows, enough to play havoc with most people’s minds. I guess this is part of entrepreneurship that gets lost in translation when people romantically recount their entrepreneurial experiences. I wrote about emotional control a year or so ago, - Read More -
“There are no traffic jams along the extra mile.” Roger Staubach My first company had the tag line “Exceeding your every expectation”. It was printed on everyone of our name cards and it pushed us to go the extra mile many a time. It is only after some years that I have realized, it does - Read More -
“Your most unhappy customers are your greatest source of learning.” Bill Gates We have all been exposed to bad customer experiences. For those of us in the business or corporate world, we have also been on the receiving end when things didn’t work out as expected. That is part of life. Trying to please every - Read More -
“The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.” John Woods With escalating costs and the need to constantly maintain bottom line numbers, many companies are switching over to handling - Read More -
“As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back
“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” Max DePree Building an organization where you want exemplary customer service requires senior management to build a culture from the top down. If you are a new startup this should be - Read More -
“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” Peter Drucker Those are 8 words I really do not enjoy hearing from a machine, especially when I am not having the best of days. In this - Read More -